Terms of Service

1. Agreement and Contracting Party

These Terms of Service ("Terms") are a binding agreement between you and the AIO platform operator identified on your order form, checkout page, or invoice ("AIO," "we," "us," or "our"). They govern your access to and use of AIO Services, including our websites, applications, APIs, desktop and mobile software, AI features, communications tools, storage, integrations, and related services (collectively, the "Services").

By creating an account, clicking to accept, signing an order, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you are authorized to bind that organization. You must be at least 18 years old and legally able to enter into this agreement.

2. Orders, Plans, and Priority

A plan selection, checkout page, statement of work, order form, or other written ordering document accepted by AIO is an "Order." An Order may specify the Services, term, fees, usage limits, support, and additional conditions. If documents conflict, the following order controls: a signed Order or signed data processing addendum, the applicable Order, these Terms, and then other online documentation. Customer purchase-order terms do not apply unless AIO expressly agrees to them in writing.

3. Accounts and Administrators

• You must provide accurate account information and keep it current.
• You are responsible for credentials, devices, API keys, and activity under your account.
• You must promptly report suspected unauthorized access and use reasonable safeguards.
• Customer administrators may add or remove users, change permissions, access or export Customer Data, connect providers, and control the account. AIO may rely on their instructions.
• If your relationship with a Customer ends, the Customer may restrict or remove your access without liability to AIO.

4. Services, Changes, and Availability

AIO may add, modify, meter, suspend, or discontinue features, integrations, models, storage limits, or technical requirements. Features may differ by plan, device, vertical, region, or release channel. Beta, preview, experimental, and free features may be changed or ended at any time and may be subject to additional terms.

We do not promise uninterrupted or error-free operation, preservation of every feature, compatibility with every device or provider, or any service level unless a signed Order expressly says otherwise. Maintenance, security events, provider failures, internet conditions, force majeure events, and other circumstances may affect availability.

5. Customer Data and Permissions

As between AIO and Customer, Customer retains its rights in information, files, messages, recordings, prompts, outputs, records, and other content submitted to or generated through the Services ("Customer Data"). Customer grants AIO and its subprocessors a worldwide, nonexclusive license to host, copy, transmit, transform, display, and otherwise process Customer Data as reasonably necessary to provide, secure, support, troubleshoot, and improve the Services; comply with Customer instructions and law; and enforce our agreements.

Customer represents that it has all rights, notices, consents, and lawful bases needed for AIO to process Customer Data as described. Customer is responsible for the accuracy, legality, quality, and backup of Customer Data and for configuring permissions and integrations appropriately. AIO may use aggregated or de-identified information that does not reasonably identify a person or Customer, subject to applicable law.

6. AI, Automated Actions, and Tool Use

The Services may generate content, code, recommendations, summaries, classifications, or other output and may execute tools, communications, file changes, commands, deployments, purchases, or workflows at your request or under rules you configure. AI output is probabilistic and may be inaccurate, incomplete, offensive, infringing, or unsuitable. Similar output may be generated for others.

• You are responsible for reviewing output and proposed actions before relying on them or using them where errors could cause harm.
• Approval, autonomous, scheduled, background, or agent modes may act without a separate confirmation for each step. You are responsible for the permissions and limits you configure.
• You must not use AI output as a substitute for qualified legal, medical, financial, aviation-safety, employment, or other professional judgment.
• AIO does not guarantee that output is protectable, non-infringing, secure, or fit for a particular use. You must test code, backups, access controls, and deployments.

7. Communications, Marketing, and Recordings

Customer is the sender or caller for communications initiated through its account and is solely responsible for message content, audience selection, timing, consent records, sender identification, suppression lists, and honoring opt-outs. Customer must comply with the Telephone Consumer Protection Act, CAN-SPAM Act, state telemarketing and recording laws, carrier rules, platform policies, and all other applicable requirements.

Customer must obtain all required consent before recording, monitoring, transcribing, or analyzing calls, meetings, or conversations and must provide legally required notices. AIO may block or suspend traffic, numbers, campaigns, or accounts to address complaints, carrier requirements, security risks, suspected abuse, or legal exposure.

AIO may treat an account, schedule, check-in, security, billing, or other requested-service notice as a service notification where permitted by law and the recipient has not opted out. Promotional or campaign SMS requires affirmative marketing consent recorded for that phone number. Replying STOP or another recognized opt-out command blocks all SMS categories until the recipient affirmatively re-subscribes. These safeguards do not replace Customer's duty to determine and document any consent, notice, or sender-identification requirement that applies to its communications.

8. Sensitive, Regulated, and Child Data

Unless a signed agreement expressly states otherwise, the Services are not designed to satisfy specialized requirements such as HIPAA, GLBA, PCI DSS storage of full card data, CJIS, export-controlled technical data, or classified information. Do not submit regulated data unless your use is authorized, properly configured, and covered by any required addendum.

Customer is responsible for parental or guardian notices and consent, age-appropriate use, access restrictions, and retention rules for information about minors. Organization-managed child check-in and care features are intended for use by authorized adults, not independent use by children. Customer must not send child data, health data, or other sensitive data to an AI model or integration unless it has determined that doing so is lawful and appropriate.

9. Acceptable Use

You may not use the Services to:

• Violate law, another person's rights, or applicable industry or provider rules.
• Send spam, unlawful calls or texts, deceptive content, malware, or harmful code.
• Access systems or data without authorization or bypass security, limits, or safeguards.
• Exploit, endanger, track, or target minors or protected groups unlawfully.
• Make solely automated high-impact decisions where human review or other safeguards are required.
• Reverse engineer, resell, sublicense, scrape, or benchmark the Services except where law permits.
• Interfere with service integrity, overload infrastructure, or conceal the origin of activity.
• Use output or integrations in a way that infringes intellectual property or privacy rights.

AIO may investigate suspected violations and remove content, limit functionality, preserve evidence, or cooperate with authorities when reasonably necessary.

10. Third-Party Services

The Services may connect to AI providers, communications carriers, payment processors, cloud hosts, code repositories, social networks, accounting systems, browsers, databases, app stores, and other third parties. Their terms, privacy practices, fees, limits, and availability apply to your use of their services. AIO is not responsible for third-party content, output, outages, security practices, account restrictions, policy changes, data loss, or charges. Authorizing an integration directs AIO to exchange data with that provider.

11. Fees, Automatic Renewal, and Taxes

• Fees, billing frequency, included usage, and subscription term are shown in the applicable Order.
• Paid subscriptions automatically renew for successive periods equal to the prior term, unless the Order says otherwise or either party cancels before renewal.
• By starting a paid plan or converting trial, you authorize recurring charges, applicable usage charges, and taxes to the payment method on file until cancellation takes effect.
• You may cancel using the in-product subscription controls or other method disclosed at purchase. Cancellation normally takes effect at the end of the paid period unless law or the Order requires otherwise.
• Except where required by law or expressly stated in an Order, fees are non-refundable and no credits are owed for partial periods, unused capacity, downgrades, or account suspension.
• AIO may change future pricing, plan limits, or overage rates with the notice required by applicable law or the Order. You are responsible for taxes other than taxes on AIO's income.

Failed or overdue payment may result in retries, loss of discounts, suspension, collection costs where permitted, or account termination. Disputing a valid charge does not cancel the subscription. Consumer cancellation and renewal rights required by law remain unaffected.

12. Suspension and Termination

You may stop using the Services and cancel as described above. AIO may suspend or terminate access immediately for nonpayment, security risk, legal or provider requirement, suspected fraud or abuse, breach of these Terms, or conduct that may harm AIO, users, providers, or third parties. AIO may also terminate a free or beta service at any time.

Before termination, Customer should export Customer Data using available tools. Subject to law and a signed Order, AIO may delete or make Customer Data inaccessible after termination and is not obligated to retain it indefinitely. Sections that by their nature should survive termination will survive, including payment, licenses needed for prior processing, warranty disclaimers, liability limits, indemnity, dispute terms, and general provisions.

13. AIO Intellectual Property and Feedback

AIO and its licensors own the Services, software, models, designs, documentation, trademarks, and related intellectual property, excluding Customer Data. During an active subscription, AIO grants Customer a limited, nonexclusive, nontransferable, revocable right to use the Services for its internal operations in accordance with these Terms and the Order.

If you provide ideas, suggestions, evaluations, or feedback, you grant AIO a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize it without restriction or compensation, provided AIO does not identify you publicly without permission.

14. Indemnification

To the fullest extent permitted by law, Customer will defend, indemnify, and hold harmless AIO, its affiliates, and their officers, employees, contractors, and agents from claims, damages, penalties, losses, and reasonable legal fees arising from Customer Data; Customer's communications, recordings, automations, integrations, products, or services; Customer's or its users' violation of these Terms or law; or infringement or violation of a third party's rights. AIO may control the defense and settlement of any matter subject to indemnification, and Customer will reasonably cooperate.

15. Disclaimer of Warranties

AIO does not warrant that the Services will meet your requirements, prevent all incidents, preserve all data, produce accurate output, or operate without interruption or error. No oral or written statement creates a warranty unless included in a signed Order.

16. Limitation of Liability

These limits apply to all theories of liability and reflect the allocation of risk between the parties. They do not limit liability that cannot lawfully be limited. Customer's payment obligations and indemnification obligations are not limited by this Section.

17. Release

To the fullest extent permitted by law, you release AIO from claims arising from disputes between you and a Customer, another user, a contact, a recipient, or a third-party provider. If you are a California resident, you waive California Civil Code Section 1542 and any similar law to the extent legally permitted, which means the release includes claims you do not know or suspect to exist when agreeing to it.

18. Governing Law

The Federal Arbitration Act governs the arbitration provisions. Otherwise, Florida law governs these Terms without regard to conflict-of-law rules, except that mandatory consumer protections of your state of residence remain applicable where they cannot be waived.

19. Dispute Resolution; Arbitration; Class Waiver

Before filing a claim, the complaining party must send a written notice describing the dispute and requested relief to legal@aio.church. The parties will attempt in good faith to resolve the matter for 30 days.

Except for eligible small-claims matters and requests for temporary or injunctive relief to protect intellectual property, data, or systems, any dispute will be resolved by binding, individual arbitration administered by the American Arbitration Association under its applicable Consumer or Commercial Arbitration Rules. Arbitration may occur by video or in the county where you live, unless the parties agree otherwise. The arbitrator may award the same individual remedies a court could award.

You and AIO waive trial by jury and agree that claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, consolidated, coordinated, mass, or representative action. The arbitrator may not combine claims without all parties' consent. If this class waiver is found unenforceable for a particular claim, that claim must proceed in court after all arbitrable claims are completed.

You may opt out of arbitration by emailing legal@aio.church within 30 days after first accepting these Terms. Your notice must include your name, account email, organization, and a clear statement that you opt out. For disputes not subject to arbitration, the parties consent to exclusive jurisdiction in the state and federal courts located in St. Lucie County, Florida, and waive objections to that venue.

20. Changes to These Terms

AIO may update these Terms by posting a revised version and changing the "Last Updated" date. We will provide additional notice or request renewed acceptance when required by law or when we determine a change is material. Changes apply prospectively from their stated effective date. Continued use after that date constitutes acceptance where permitted by law.

21. General Terms

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without AIO's written consent; AIO may assign them to an affiliate or in connection with a financing, reorganization, merger, acquisition, or sale of assets. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain effective. A failure to enforce is not a waiver. Headings are for convenience. These Terms and incorporated Orders are the complete agreement about the Services and do not create third-party beneficiaries, partnership, agency, fiduciary, or employment relationships.

You must comply with U.S. export controls, sanctions, and anti-corruption laws. Notices may be delivered through the Services, account email, or the contact information in an Order.

22. Contact